1. Warranty period: 3 months for accessory.
2. During warranty period, if customer has ability to repair, we will provide spare parts to customer for free after we
get detailed defective report from customer.
3. For guaranteed products, if customer wants to send them back for repair, customer has to contact us first to get
authorization. We will tell the correct address for return delivery. a) defective rate <5%, customer has to bear the
return freight and XPGTECH will pay the shipping cost after repaired. b) defective rate>5%, XPG will bear return
and re-shipping cost. Customer has to paysending charge for us and XPGTECH will refund in future.
5. For used/return products,XPGTECH will focus on device& button function. If customer wants us to renovate the products,
cost is extra like plastic casing etc. For item 3&4, it doesn’t include any personal damage.
6. We will provide 1% spare parts if order is over 1000 ,pieces/model and price is based on latest quotation. This term doesn’t include any discount, promotion products.